中國自動化學會專家谘詢工作委員會指定宣傳媒體
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從行業角度更深刻地理解用戶需求

http://www.kadhoai.com.cn 2026-04-07 14:18:35 來源:今日自動化

  2011年11yue,zhongzuhoudeximenzixingongyeyewushoucixianggongzhongliangxiang。qibudanchenglilekehufuwuxinjituan,erqiezaishishixinzuzhijiagoudetongshigengzhuzhongfuwuyuxingyeshichang。duiyuzheyidian,ximenzi(中國)有you限xian公gong司si工gong業ye業ye務wu領ling域yu工gong業ye銷xiao售shou集ji團tuan總zong經jing理li施shi銘ming德de先xian生sheng認ren識shi更geng為wei深shen刻ke。在zai此ci次ci調tiao整zheng中zhong,他ta所suo負fu責ze的de集ji團tuan在zai內nei部bu組zu織zhi結jie構gou和he渠qu道dao銷xiao售shou模mo式shi等deng方fang麵mian都dou進jin行xing了le創chuang新xin。“我們要從行業的角度理解用戶需求,並利用我們的技術優勢幫助客戶創造可持續的價值。”shimingdexianshengbiaoshi,tahenxingyunnengfuzezhongguozheyifeisufazhanshichangdeyewukaituogongzuo,taduizhongguoshichangdeweilaichongmanxinxin。ximenzitiaozhenghoudezuzhijiagouduiziyuanzhongxinjinxinglezhenghe,nenggenggaoxiaodifuwuyuxingyekehu。

  大客戶經理為用戶提供“貼身服務”

  在西門子工業業務的此次重組中,工業銷售集團的變化也不小。首先,為了適應中國區域經濟的轉變,工業銷售集團將原有的5個區域調整為6ge。qici,zengqianglejigoudexingyeshuxing,liqiucongxingyejiaoduzhudongqulijieguanzhuyonghudezhenzhengxuqiu。erxiaoshouqudaofangmian,gongyexiaoshoujituanyejinyibujinxinglewanshan。

  “大客戶經理即是工業銷售集團在強化了行業屬性後設立的全新職位。”施shi銘ming德de先xian生sheng介jie紹shao說shuo。此ci前qian,用yong戶hu是shi實shi施shi了le項xiang目mu才cai會hui需xu要yao工gong業ye自zi動dong化hua廠chang商shang的de支zhi持chi,而er今jin,用yong戶hu更geng希xi望wang工gong業ye自zi動dong化hua廠chang商shang能neng時shi時shi刻ke刻ke為wei提ti升sheng其qi工gong廠chang的de生sheng產chan效xiao率lv、降低成本出謀劃策。“之zhi前qian我wo們men與yu用yong戶hu對dui接jie的de是shi銷xiao售shou崗gang位wei,隻zhi是shi針zhen對dui於yu產chan品pin和he項xiang目mu與yu用yong戶hu溝gou通tong,而er今jin,我wo們men的de大da客ke戶hu經jing理li卻que會hui時shi時shi刻ke刻ke關guan注zhu用yong戶hu,解jie決jue當dang下xia問wen題ti,並bing挖wa掘jue其qi潛qian在zai的de需xu求qiu,幫bang助zhu用yong戶hu去qu與yu設she計ji院yuan、係統集成商、盤櫃廠等溝通,西門子與用戶的關係因此變得更近了。”

  要yao實shi現xian深shen耕geng行xing業ye,係xi統tong集ji成cheng商shang也ye是shi非fei常chang重zhong要yao的de一yi環huan。西xi門men子zi將jiang更geng加jia重zhong視shi與yu係xi統tong集ji成cheng商shang的de合he作zuo,並bing配pei合he係xi統tong集ji成cheng商shang,為wei用yong戶hu提ti供gong以yi技ji術shu為wei導dao向xiang的de服fu務wu。譬pi如ru,幫bang助zhu用yong戶hu的de工gong廠chang進jin行xing升sheng級ji換huan代dai,或huo為wei用yong戶hu提ti供gong能neng源yuan管guan理li方fang案an。西xi門men子zi不bu隻zhi是shi自zi動dong化hua產chan品pin或huo方fang案an的de提ti供gong商shang,而er且qie是shi幫bang助zhu客ke戶hu全quan麵mian提ti升sheng價jia值zhi、增加市場競爭力的夥伴。

  TIA平台選擇豐富定製靈活

  雖然表示對於下一步經濟的走向很難預測,但施銘德仍然對中國市場充滿信心。“現在或許正是西門子與用戶加深聯係的最佳時機,客戶需要我們幫助他們進一步提升競爭力。”

  施銘德表示,中國是一個出口大國,而“中國製造”越yue來lai越yue迫po切qie地di需xu要yao提ti升sheng其qi技ji術shu水shui平ping和he產chan品pin質zhi量liang。這zhe些xie用yong戶hu需xu要yao西xi門men子zi來lai幫bang助zhu他ta們men提ti升sheng生sheng產chan效xiao率lv和he產chan品pin技ji術shu含han量liang,這zhe對dui於yu西xi門men子zi來lai說shuo是shi很hen好hao的de合he作zuo契qi機ji。西xi門men子zi在zai全quan球qiu都dou有you辦ban事shi處chu和he服fu務wu機ji構gou,中zhong國guo產chan品pin走zou出chu國guo門men後hou,也ye可ke以yi獲huo得de西xi門men子zi全quan球qiu範fan圍wei的de技ji術shu支zhi持chi。

  近jin年nian來lai,為wei滿man足zu中zhong國guo等deng新xin興xing市shi場chang的de需xu求qiu,西xi門men子zi也ye推tui出chu了le多duo款kuan經jing濟ji型xing產chan品pin。而er經jing濟ji型xing市shi場chang的de競jing爭zheng尤you為wei激ji烈lie,對dui此ci西xi門men子zi是shi如ru何he應ying對dui的de呢ne?施shi銘ming德de表biao示shi,西xi門men子zi所suo推tui出chu的de所suo有you產chan品pin都dou不bu是shi單dan一yi存cun在zai的de,而er是shi其qi全quan集ji成cheng自zi動dong化hua(TIA)架構中的一員。TIA可ke以yi為wei用yong戶hu提ti供gong豐feng富fu的de產chan品pin選xuan擇ze,有you利li於yu係xi統tong的de靈ling活huo拓tuo展zhan。在zai這zhe一yi通tong用yong的de平ping台tai之zhi上shang,係xi統tong集ji成cheng商shang還hai可ke以yi為wei行xing業ye用yong戶hu定ding製zhi各ge類lei有you針zhen對dui性xing的de解jie決jue方fang案an,以yi滿man足zu行xing業ye用yong戶hu的de特te殊shu需xu求qiu。顯xian然ran,他ta對dui於yu西xi門men子zi在zai未wei來lai中zhong國guo市shi場chang的de競jing爭zheng力li充chong滿man信xin心xin。

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