Siemens and Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability
西門子和Salesforce聯手

，加速服務化並提高製造盈利能力

Siemens Digital Industries Software announced the new Teamcenter SLM app on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud. This new app enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue.

西門子數字化工業軟件宣布在在Salesforce AppExchange推出新的 Teamcenter SLM 應用程序。該應用程序由西門子與 Salesforce 合作開發，將西門子 Xcelerator 行業軟件產品組合中的 Teamcenter 服務生命周期管理解決方案與Salesforce Manufacturing Cloud和Salesforce Service Cloud相xiang結jie合he，將jiang產chan品pin工gong程cheng和he產chan品pin服fu務wu運yun營ying打da通tong。這zhe款kuan新xin應ying用yong程cheng序xu使shi製zhi造zao商shang能neng夠gou采cai用yong更geng多duo以yi服fu務wu為wei中zhong心xin的de業ye務wu模mo式shi
，改gai善shan客ke戶hu體ti驗yan並bing增zeng加jia服fu務wu收shou入ru。

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction - by delivering the right information at the right time in a single, centralized location.”

西門子數字化工業軟件數字製造軟件高級副總裁 Zvi Feuer 表示：“西門子與 Salesforce 強強聯手，通過服務生命周期軟件和客戶關係平台的創新集成，助力製造企業以全新方式與客戶建立聯係。此外，通過與 Salesforce 的de新xin合he作zuo，我wo們men正zheng在zai幫bang助zhu製zhi造zao商shang通tong過guo閉bi環huan集ji成cheng轉zhuan向xiang服fu務wu化hua
，將jiang產chan品pin知zhi識shi與yu完wan整zheng的de客ke戶hu案an例li結jie合he在zai一yi起qi。該gai解jie決jue方fang案an能neng夠gou通tong過guo統tong一yi出chu口kou在zai正zheng確que的de時shi間jian交jiao付fu正zheng確que的de信xin息xi
，有you助zhu於yu增zeng強qiang客ke戶hu服fu務wu體ti驗yan
，推tui動dong服fu務wu運yun營ying變bian革ge，促cu進jin工gong程cheng與yu服fu務wu團tuan隊dui之zhi間jian的de協xie作zuo，最zui終zhong提ti高gao客ke戶hu滿man意yi度du。”

Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.

全新的Teamcenter SLM 能夠提高首次修複率，有助於增強運營效率，降低服務成本，在銷售和服務團隊之間實現更好的一致性。基於正確的資產信息
、工具和庫存，服務團隊可以改善客戶服務體驗並推動收入增長。

The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter–helping service activities to complete successfully the first time. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

此外，該應用程序還能夠幫助技術人員和現場工作人員更好地管理在 Teamcenter 中儲存的客戶資產信息和產品數據，提供更加高效迅捷的服務。通過訪問 Salesforce 的人工智能技術 Einstein，Teamcenter SLM 可以掃描基於 Teamcenter 服(fu)務(wu)計(ji)劃(hua)的(de)知(zhi)識(shi)類(lei)文(wen)章(zhang)
，幫(bang)助(zhu)用(yong)戶(hu)查(zha)找(zhao)合(he)適(shi)的(de)資(zi)源(yuan)和(he)解(jie)決(jue)方(fang)案(an)。對(dui)於(yu)服(fu)務(wu)數(shu)據(ju)的(de)輕(qing)鬆(song)訪(fang)問(wen)為(wei)製(zhi)造(zao)企(qi)業(ye)帶(dai)來(lai)了(le)產(chan)品(pin)上(shang)的(de)持(chi)續(xu)改(gai)進(jin)，在(zai)服(fu)務(wu)中(zhong)所(suo)累(lei)積(ji)的(de)經(jing)驗(yan)成(cheng)為(wei)各(ge)項(xiang)資(zi)產(chan)數(shu)字(zi)孿(luan)生(sheng)的(de)重(zhong)要(yao)構(gou)成(cheng)。

“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”

Salesforce 製造和汽車業務高級副總裁兼總經理 Achyut Jajoo 表示：“我們很高興能夠與西門子達成合作，共同助力製造企業提高效率，使其能夠憑借更好的服務增加新的收入來源。Salesforce 的實時數據以及人工智能技術，與西門子的 Teamcenter 服務生命周期管理解決方案相結合，能夠加快行業的數字化轉型進程。”

The Teamcenter SLM app is available now on Salesforce AppExchange.

Teamcenter SLM 應用程序現已已上線Salesforce AppExchange。